‌Effective Date: June 23, 2026‌
‌Last Updated: June 23, 2026‌

‌1. Introduction and Scope‌

Welcome to Najiba Housewares Inc. This Shipping Policy (“Policy”) outlines the essential details regarding shipping, handling, and delivery for all orders placed through our official website, ‌www.najibahousewares.com‌. Our company, located at 31 Deering Close, Winnipeg MB R2K 4K6, Canada, specializes in providing quality home and storage solutions such as Closet Storage Bags, Luggage Storage Bags, Small Hooks, and Under-the-Bed Storage Boxes. By placing an order with us, you agree to the terms of this Policy.

‌2. Shipping Destinations & Rates‌

We are proud to ship our products primarily within Canada. We may offer shipping to the United States or other international destinations; please refer to the checkout page for specific availability and rates at the time of your order.

‌Shipping Rates:‌ Shipping and handling charges are calculated based on your order’s total weight, dimensions, your shipping address, and the selected shipping method. The final shipping cost will be displayed and confirmed before you complete your purchase. We may offer promotional free shipping on orders over a certain value, as advertised on our website.

‌3. Order Processing & Shipping Times‌

• ‌Order Processing:‌ Once your order and payment are confirmed, we require ‌1-2 business days‌ to process your order. This includes preparing your items, conducting quality checks, and handing the package over to our shipping carrier. Orders are not processed or shipped on weekends (Saturday, Sunday) or Canadian statutory holidays.
• ‌Shipping Transit Times:‌ After your order has been picked up by the carrier, the estimated delivery time depends on your location and the shipping service selected (e.g., Standard, Expedited). Please note these are carrier estimates and not guarantees:
  • ‌Within Manitoba:‌ 2-4 business days.
  • ‌Rest of Canada:‌ 5-10 business days for standard shipping.
  • ‌Expedited/Express Options:‌ Faster delivery times (e.g., 2-5 business days across Canada) may be available at checkout for an additional fee.

‌Total Delivery Time = Order Processing Time + Shipping Transit Time.‌
For example, an order placed on a Monday and shipped via standard service to Ontario might be delivered between the following Monday and Wednesday.

‌4. Shipping Methods & Carriers‌

We partner with reliable national and regional carriers such as ‌Canada Post, UPS, and Purolator‌ to deliver your orders. The specific carrier and available service levels will be presented to you during checkout. You will be able to choose the option that best fits your needs and budget.

‌5. Order Tracking‌

Once your order has been shipped, you will receive a shipping confirmation email to the address provided during checkout. This email will contain your tracking number(s) and a link to monitor your package’s progress on the carrier’s website. You can also find this information by logging into your account on our website. If you have not received a tracking email within 3 business days of placing your order, please contact our customer service team.

‌6. Shipping Address & Accuracy‌

It is ‌your responsibility‌ to ensure the shipping address you provide at checkout is complete, accurate, and formatted correctly. Please double-check the address, apartment/suite number, city, province, and postal code before submitting your order. Najiba Housewares Inc. is not responsible for packages that are delayed, lost, or delivered to an incorrect address due to an error in the address you provided.

• ‌Address Corrections:‌ If you need to correct your shipping address, you must contact us ‌immediately‌ after placing your order at zephyr@najibahousewares.com or by calling +1 204 479 3331. We will attempt to modify the address before the order is shipped, but we cannot guarantee changes once processing has begun.
• ‌Undeliverable Packages:‌ If a package is returned to us by the carrier due to an incorrect/insufficient address, refusal of delivery, or failure to pick up from a designated depot, we will contact you. You will be responsible for any additional shipping fees required to re-send the package.

‌7. Customs, Duties, and Taxes (International Orders)‌

For customers ordering from outside Canada:

• ‌Import Duties & Taxes:‌ Any and all customs duties, import taxes, brokerage fees, or VAT/GST levied by the destination country are the ‌sole responsibility of the recipient.‌ Najiba Housewares Inc. has no control over these charges and cannot predict what they may be. We declare the full value of the merchandise on customs forms.
• ‌Delays:‌ Please be aware that international shipments are subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

‌8. Missing, Lost, or Damaged Shipments‌

• ‌Delivery Issues:‌ If your tracking information indicates your package was delivered but you have not received it, please first check with neighbors, your building’s management, or the delivery location specified (e.g., porch, back door). Then, contact the carrier directly using the provided tracking number to initiate an investigation.
• ‌Damaged Packages:‌ If your order arrives with visible damage to the shipping box, please take photos before opening it. Upon opening, if the contents are damaged, please take clear photos of the damaged items and the packaging, and contact us within ‌48 hours‌ of delivery at zephyr@najibahousewares.com with your order number and evidence. We will work with you and the carrier to resolve the issue promptly.
• ‌Lost in Transit:‌ If the tracking information shows no movement for an extended period (e.g., more than 5 business days past the expected delivery date), or if the package is officially declared lost by the carrier, please contact us. We will file a claim with the carrier and work towards a solution, which may involve sending a replacement or issuing a refund once the claim is settled.

‌9. In-Store Pickup‌

Currently, Najiba Housewares Inc. does not offer in-store pickup. All orders are fulfilled from our warehouse and shipped directly to your designated address.

‌10. Changes & Restrictions‌

We reserve the right to modify this Shipping Policy at any time. The most current version will always be posted on our website at www.najibahousewares.com, with the effective date updated accordingly. We also reserve the right to refuse shipment to any address at our discretion, particularly for locations with a history of fraudulent activity or failed deliveries.

‌11. Contact Us‌

If you have any questions about this Shipping Policy or a specific order, our customer service team is here to help:
‌Najiba Housewares Inc.‌
‌Address:‌ 31 Deering Close, Winnipeg MB R2K 4K6, Canada
‌Email:‌ zephyr@najibahousewares.com
‌Phone:‌ +1 204 479 3331
‌Website:‌ www.najibahousewares.com

Thank you for choosing Najiba Housewares Inc.